a) All Refunds Will be Handled on a Case by Case Basis
i) Our Quality Assurance Team will work with Sales and investigate the issue and determine the outcome
(1) In all cases of the product being physically “brittle” it will be replaced
(a) The Customer Has 24 hours of receiving the product to contact TOFL to make us aware of the issue.
(b) The Customers must provide Video evidence and other information requested by the Committee
(2) Packages determined to be tampered with will not be Refunded or Replaced